Recourses
to keep improving digital patient experience
RECOURCES
Reference
Wang T, Zhu H, Qian S, Giunti G, Goossens R, Melles M.Designing Digital Patient Experiences: The Digital Health Design Framework. Applied Ergonomics (under review). 2023
Wang T, Giunti G, Goossens R, Melles M. Evaluating Digital Patient Experience: Umbrella Systematic Review. JMIR Preprints (under re-review). 06/02/2023:46308.
Wang, T., Giunti, G., Melles, M., & Goossens, R. (2022). Digital Patient Experience: Umbrella Systematic Review. Journal of Medical Internet Research, 24(8), e37952.
Wang, T.(2023) Digital patient experience: understanding, improvement, and evaluation from a human-centered design perspective (oral presentation), in De Sainz Molestina, D., Galluzzo, L., Rizzo, F., Spallazzo, D. (eds.), IASDR 2023: Life-Changing Design, 9-13 October, Milan, Italy. https://doi.org/10.21606/iasdr.2023.623
Tingting W, Shuxian Q, Haiou Z, Richard G, Guido G, Marijke M. Building understanding of experience design in digital health: preliminary results based on semi-structured interviews (in printing, oral presentation). Healthcare Systems Ergonomics and Patient Safety 2022; Delft2022.
Wang, T., Giunti, G., Melles, M., & Goossens, R. (2022). Design-Relevant Factors Affecting the Patient Experience in Digital Health: Preliminary Results of an Umbrella Systematic Review (oral presentation). Studies in health technology and informatics, 290, 862-866.
RECOURCES
The Existing Toolkits
https://www.iitoolkit.com/improvement/introduction.html
https://www.designcouncil.org.uk/our-resources/framework-for-innovation/
https://www.iso.org/obp/ui/en/#iso:std:iso:9241:-210:ed-2:v1:en