The D&H Guide:
Why does digital patient experience (PEx) matter?
PERSONAL LEVEL
A positive digital PEx enhances care accessibility and patient engagement in digital health.
ORGANIZATIONAL LEVEL
A positive digital PEx improves work efficiency and care coordination for healthcare organizations;
SOCIAL LEVEL
A positive digital PEx has the potential to increase healthcare equality, support public health and improve healthcare resource utilization.
CONCEPT
What is Digital Patient Experience (PEx)?
Digital patient experience is the sum of all interactions, affected by a patient’s behavioral determinants, framed by digital technologies, and shaped by organizational culture, that influence patient perceptions across the continuum of care channeling digital health.
For example, some patients may perceive a digital health solution that provides regular contact with health care providers as increasing their sense of reassurance, while others may experience it as a burden to their daily lives.
SURVEY
How do you position the digital patient experience design?
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CONTENT
What you can gain
We aim to provide you with a design guide that contains context-dependent directives based on extensive experience and empirical evidence. It includes both descriptive knowledge, such as fundamental concepts, facts, and acquired knowledge about the digital patient experience, for you to understand the context, and prescriptive actions for you as a digital health designer to take to increase the chance of improving the digital patient experience. Besides, it also provides related and inspired design cases, evaluation cases, and other resources for you to explore.
01
On our "define design" page, you can discover what influences the digital patient experience and apply these relevant influences to your design context.
02
On our "define evaluation" page, you can understand how to evaluate the digital patient experience and create an evaluation plan specific to your design goal.
03
On our "design ideation" page, you can find the general digital health design process and make a plan to improve the digital patient experience in your design project.
04
On our "design evaluation" page, you can review the real-world evaluation examples and create a checklist for evaluating the digital patient experience in your design solution.
